Return & Refund Policy

Last Updated: September 14, 2026

Return Policy

At ROSAB LLC, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the conditions below.

Return Eligibility

To be eligible for a return:

• Items must be unused and in their original condition.
• Items must include original packaging and accessories.
• Return requests must be submitted within 30 days after delivery.
• Proof of purchase is required.

Items that are damaged due to misuse, improper handling, or normal wear and tear may not qualify for a refund.

Non-Returnable Items

Certain products cannot be returned, including:

• Clearance or final sale items
• Gift cards
• Personalized products
• Used items that cannot be resold for hygiene reasons

Return Process

To request a return, please contact us:

Email: sell@norevila.com

Please include:

• Order number
• Customer name
• Reason for return
• Photos (if the item is damaged)

Our support team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was incorrect.
• The product arrived damaged.
• The order was affected by a fulfillment error.

Refund Processing

Once we receive and inspect the returned item, approved refunds will be processed within 5-10 business days.

Refunds will be issued to the original payment method.